Privacy Policy

Who we are
Chloë Downes Ltd (“we”, “us”). Based in the UK. Contact: hello@chloedownes.co.
This policy explains how we handle your personal data under UK GDPR.

What we collect

  • Enquiries: name, email, what you’re looking for.

  • Clients: contact details, session notes, intake forms, payment records.

  • Website: basic analytics (e.g., page views, device type), cookies (see below).

  • Comms: emails, WhatsApp messages/voice notes related to your programme.

How we use your data & lawful bases

  • To respond to enquiries and deliver services (Contract/Legitimate Interests).

  • To manage bookings, billing, and client support (Contract/Legal Obligation).

  • To improve services and site performance (Legitimate Interests).

  • With your consent, to send occasional updates. You can opt out anytime.

Sharing
We use reputable processors (e.g., Google Workspace, Google Meet, Zoom, payment provider) under data-processing agreements. We don’t sell your data.

International transfers
Some processors may store data outside the UK/EEA under appropriate safeguards (e.g., SCCs).

Retention

  • Enquiries: up to 12 months if you don’t become a client.

  • Client records: typically up to 6 years after our work ends (admin/finance/legal).

  • Analytics/cookies: see your browser/cookie settings.

Your rights
Access, rectify, erase, restrict, portability, object, and withdraw consent. Contact: hello@chloedownes.co. You can complain to the ICO (ico.org.uk).

Security
We use access controls, encryption-in-transit, and least-access principles. If we suspect a breach that risks your rights, we’ll notify you and (where required) the ICO.

Cookies
We use essential cookies and basic analytics. You can control cookies in your browser.

Contact
Chloë Downes Ltd • hello@chloedownes.co

Website Terms.

About
These Terms apply to your use of the website and to enquiry/booking processes for coaching and consulting provided by Chloë Downes Ltd (“we”, “us”). Separate Client Agreement applies once you purchase a programme.

Working together

  • Coaching/consulting is delivered online unless otherwise agreed.

  • Coaching is not therapy, crisis support, or medical advice. You remain responsible for your decisions and wellbeing.

  • We may request reasonable information to tailor support.

Pricing & payment

  • Prices are in GBP and may change from time to time.

  • Full payment is due before the programme begins unless we agree a payment plan.

  • Card and bank transfer options are available.

Cancellations & rescheduling

  • Please give at least 24 hours notice to reschedule.

  • Late cancellations/missed sessions may be forfeited or charged in full.

  • One-off intensives are non-refundable once booked

Refunds & pauses

  • Programmes are non-refundable once started, except where we agree in writing.

  • If life happens, talk to us, we aim to be fair and may agree a pause/deferral.

Communication between sessions

  • For multi-session programmes, light WhatsApp/email support is included for accountability and quick questions (not emergency support). We’ll keep it focused and reasonable.

Data & confidentiality

  • We keep brief notes to support your progress and handle data per our Privacy Policy.

  • We keep your information confidential except where there’s a safety or legal duty to disclose. NDAs can be used if needed.

Scope of services
Coaching and consulting are not therapy, medical, legal or financial advice. I don’t diagnose, treat, or prevent any condition. You remain responsible for your decisions, actions and wellbeing. If you have (or think you may have) a mental or physical health condition, seek advice from an appropriate professional.

Health & safety
From time to time I may invite you to try reflective exercises, lifestyle experiments or productivity practices. You choose whether to do them and you’re responsible for assessing suitability and any risks. If something feels unsafe or inappropriate, don’t do it and tell me.

Limitation of liability
To the fullest extent permitted by law, we exclude all implied conditions and warranties and will not be liable for: loss of profit, revenue, business, goodwill, or any indirect or consequential loss. Otherwise, our total aggregate liability arising out of or in connection with the services is limited to the total fees you have paid for those services.

Governing law
England and Wales. Courts of England and Wales have exclusive jurisdiction.

Contact
hello@chloedownes.co