About
These Terms apply to your use of the website and to enquiry/booking processes for coaching and consulting provided by Chloë Downes Ltd (“we”, “us”). Separate Client Agreement applies once you purchase a programme.

Working together

• Coaching/consulting is delivered online unless otherwise agreed.

• Coaching is not therapy, crisis support, or medical advice. You remain responsible for your decisions and wellbeing.

• We may request reasonable information to tailor support.

Pricing & payment

• Prices are in GBP and may change from time to time.

• Full payment is due before the programme begins unless we agree a payment plan.

• Card and bank transfer options are available.

Cancellations & rescheduling

• Please give at least 24 hours notice to reschedule.

• Late cancellations/missed sessions may be forfeited or charged in full.

• One-off intensives are non-refundable once booked

Refunds & pauses

• Programmes are non-refundable once started, except where we agree in writing.

• If life happens, talk to us, we aim to be fair and may agree a pause/deferral.

Communication between sessions

• For multi-session programmes, light WhatsApp/email support is included for accountability and quick questions (not emergency support). We’ll keep it focused and reasonable.

Data & confidentiality

• We keep brief notes to support your progress and handle data per our Privacy Policy.

• We keep your information confidential except where there’s a safety or legal duty to disclose. NDAs can be used if needed.

Scope of services
Coaching and consulting are not therapy, medical, legal or financial advice. I don’t diagnose, treat, or prevent any condition. You remain responsible for your decisions, actions and wellbeing. If you have (or think you may have) a mental or physical health condition, seek advice from an appropriate professional.

Health & safety
From time to time I may invite you to try reflective exercises, lifestyle experiments or productivity practices. You choose whether to do them and you’re responsible for assessing suitability and any risks. If something feels unsafe or inappropriate, don’t do it and tell me.

Limitation of liability
To the fullest extent permitted by law, we exclude all implied conditions and warranties and will not be liable for: loss of profit, revenue, business, goodwill, or any indirect or consequential loss. Otherwise, our total aggregate liability arising out of or in connection with the services is limited to the total fees you have paid for those services.

Digital products (downloads)

• What you receive. A non-transferable, single-user licence to use the files for your own personal or internal business use. No redistribution, resale, uploading to file-sharing sites, or sharing inside teams without written permission.

• Delivery. Instant download via on-screen link and/or email after payment.

• Right to cancel. For digital content, the 14-day cancellation right does not apply once you start the download if you were told this and gave explicit consent at checkout. At checkout I’ll ask you to tick: “I want immediate access to the digital content and I understand this means I lose my 14-day cancellation right once the download starts.”

• Faults. If a file is defective or not as described, contact support@chloedownes.co. I’ll repair or replace.

• Pricing. Prices are in GBP and currently VAT-free.

• Support. For download issues or file errors, email support@chloedownes.co with your order number. Normal response within 2 business days.

Brand and IP

• Pause. Plan. Do. is used as a brand name. I don’t claim a registered trade mark unless clearly marked with ®. I may use “™” to indicate brand use without registration.

Governing law
England and Wales. Courts of England and Wales have exclusive jurisdiction.

Contact
hello@chloedownes.co